Refund & Returns Policy

LeeCo — Last updated: 13.09.26

We want you to be genuinely happy with your LeeCo watch. If you're not, here's exactly how returns and refunds work.

Returns

You have 30 days from the date of delivery to return your item for a refund.

To be eligible for a return, your item must be:

• Unworn and in the same condition you received it
• In its original packaging, including box, papers, and any tags or protective film
• Accompanied by proof of purchase (order number or receipt)

Because each watch is made to order, please note that pre-order items cannot be cancelled or returned before dispatch once production has begun — but once your watch is delivered, the standard 30-day return window applies as normal.

How to start a return

Email us at team@leecowatches.com with your order number and the reason for your return. We'll confirm the return address and next steps by email.

Return shipping

Return shipping costs are the customer's responsibility, unless the item is faulty or was sent in error — in those cases, we'll cover the cost of return shipping.

We recommend using a tracked shipping service, as we can't issue a refund for items lost in transit back to us.

Refunds

Once we've received and inspected your return, we'll email you to confirm it's been approved. Approved refunds are issued to your original payment method within 5–10 business days.

Please note your bank or card provider may take a few additional days to process the refund on their end.

Faulty or damaged items

All LeeCo watches are covered by a 6-month warranty against manufacturing defects from the date of delivery. If your watch arrives damaged or develops a fault through no fault of your own, contact us at team@leecowatches.com with your order number and photos of the issue, and we'll arrange a replacement or refund at no cost to you.

The warranty does not cover damage from accidents, misuse, unauthorised repairs, or normal wear and tear (e.g. strap wear, minor scratches from daily use).

Exchanges

We don't currently offer direct exchanges. If you'd like a different item, please return your original order for a refund and place a new order.

Your statutory rights

This policy is in addition to, and does not affect, your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

Contact us

If you have any questions about returns or refunds, reach out to us at team@leecowatches.com and we'll get back to you as soon as we can.

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LeeCo 60B West Stockwell Street, CO1 1HE